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Clifftons: Estate Agents in Bournemouth
Feedback and Ideas
| We want to continue to provide our clients with an outstanding service and are always delighted to hear your feedback. If you want to tell us about something that has impressed you or any comments and feedback you may have, please write to us at; 227a-229 Old Christchurch Road, Bournemouth, BH1 1JZ or email: property@clifftons.com Have you ever wondered: Why don’t estate agents do that? Why do they do that? It would be a much better service if... Please let us know, if we take you up on your idea, you will receive a dinner for two complimentory of CLIFFTONS. CLIFFTONS - Committed to Excellence |
Complaints
We hope that you never have any reason to complain, but if you do, we will investigate your complaint quickly and fairly.
We work hard to maintain our reputation for excellent service and good value, with principles of fairness, honesty and openness but we also understand that sometimes things don’t go as planned or misunderstandings sometimes happen. Outlined below is our complaint procedure.
We work hard to maintain our reputation for excellent service and good value, with principles of fairness, honesty and openness but we also understand that sometimes things don’t go as planned or misunderstandings sometimes happen. Outlined below is our complaint procedure.
Step one
If you have a concern or complaint the simplest and quickest way is to take it up with the person concerned, in most cases they will be able to help resolve the issue for you.
Step two
If you are still dissatisfied, put your concerns in writing outlining the facts as clearly as possible including important dates and the names of the people you have spoken to and we will aim to respond to your complaint within twenty eight days. Hopefully we will be able to resolve the issue within that time frame, if however, we are unable to put things right straight away we will keep you informed of the progress.
Step three
In the unlikely event we still cannot reach an agreement with you regarding your complaint, we will send you a final response.
Step four
If we have investigated your complaint all the way through our internal complaints handling procedure and sent you a final response and you are still not happy, you may be able to have your complaint investigated by an independent voluntary scheme called the Ombudsman for Estate Agents (OEA). The OEA is impartial and would conduct their own independent investigations. You can put your enquiries to: Ombudsman for Estate Agents, Beckett House, 4 Bridge Street, Salisbury, Wilts, SP1 2LX. Telephone:01722 333306,
Web: www.oea.co.uk
Web: www.oea.co.uk
